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Current job vacancies

IT Systems Support

Job Type: Full time, Permanent
Location: Central London (Bloomsbury)
Salary: Competitive

The Role

Working with guidance from the IT Manager, the IT Systems Support role is to maintain and support the IT systems in place at the FDF, FDF Scotland (FDFS) and office members at 10 Bloomsbury Way, London. This includes 1st to 3rd line support on laptops, servers, network infrastructure, Citrix Virtual infrastructure, office AV, photocopiers, telephony and mobile devices that are used both on and offsite. In addition to maintaining the IT infrastructure, the position has responsibility for the FDF's IT Helpdesk, user documentation and video-conferencing/webinar events. As IT Systems Support, some of your responsibilities will include:

    IT Helpdesk
  • Be the first point of call for FDF IT support, escalating to FDF's IT Manager when necessary
  • Provide IT support to all users of the Citrix virtualised desktop infrastructure including escalation to 3rd party support
  • Provide IT inductions for new starters and provide training in the use of FDF IT systems
  • Offer hands-on training to both new and existing members of staff on hardware and software in use at FDF
  • Ensure SLAs are enforced using helpdesk reports and the category system
    System Administration
  • Setup, configure, install and maintain laptops, monitors and any tablet devices
  • Prepare and install new laptops / end user hardware
  • Maintain and patch the mobile devices using Maas360 Mobile Device Management
  • Install, maintain and troubleshoot networked multifunctional devices. This also includes administration of the printer management agent, PaperCut, to track and release print jobs
    Meetings, Remote Meetings and Conference Solutions
  • Responsible for preparing and delivering webinars using GoToWebinar and LiveWebinar platforms
  • Provide remote meeting equipment setup and training for both tele and video conferencing. This includes GoToMeeting, WebEx, Skype for Business, Microsoft Teams and BT Meet Me
  • Promote the use of remote meeting software, offering training and demonstration of the latest features and technology on offer to staff and office members
  • Ensure equipment is set up correctly in FDF meeting rooms and support meetings and events onsite
    IT Asset Management and Documentation
  • Update and continue to enhance the FDF IT Asset Database, provide essential reports on assets that are offsite, owned by office members and have upcoming warranty expirations
  • Create and manage IT user forms to follow procedures such as equipment hire, new starters and IT charge forms
  • Write and maintain user guides and other documentation
  • Manage software licence subscriptions which are overseen by the IT Manager

The Team

Corporate Services support all internal customers (our staff) within FDF. We are a central service, providing support to our colleagues on our specialist remits and are approachable, on-hand and on-site to provide the best service we possibly can, to help our staff work efficiently and effectively.


  • Significant IT support experience on 1st-3rd line tasks
  • Appropriate level of skills and familiarity with Microsoft Office 2016/ Office 365, Windows 7/10
  • Administrator tasks in a server operating system (Server 2008-2016), including Active Directory, Azure Active Directory, Exchange Online, Microsoft Teams and Group Policy
  • Support and administration of Citrix Zen App / Zen Desktop and business telephone systems (pref Mitel)
  • Understanding of networks with the ability to troubleshoot and resolve issues
  • Experience in a desktop support environment within a small IT team
  • Apple Mac experience
  • Previous experience of delivering webinars / remote meetings
  • Knowledge of cloud based technologies
  • A team worker with good communication skills and ability to support users of varying IT levels

How to Apply

We'd love to hear from you, if you think your experience and skillset are suited to the role.

Have a look at the full job description here

Please send us your CV, covering letter and salary expectations, illustrating why you'd be a great candidate to

Closing Date: 17 July 2020, 5:30pm

FDF operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion/beliefs, disability and age.

More about working for FDF

Our organisation

We're the Food and Drink Federation (FDF) - the voice of the UK food and drink industry: the largest manufacturing sector in the country. We help our members operate in a highly regulated marketplace to maximise their competitiveness and profitability. Our job is to communicate our industry's values and concerns to Government, regulators, consumers and the media. We also work in partnership with key players in the food supply chain to ensure our food is safe, affordable and nutritious.

Our benefits

FDF is a great place to work where we take wellbeing seriously and have a great benefits package to match, offering a pension scheme, life insurance, 25 days holiday, private healthcare, leisure travel insurance, gym subsidy, interest-free season ticket loan and cycle-to-work scheme.

Our workplace

We're based in the heart of central London in a modern, bright open-plan office. We have a friendly work culture with great break-out spaces, quiet booths and opportunities for flexible-working. Our 'Feel Good for Life' team regularly organises events and activities to promote positive health and wellbeing.

FDF operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion/beliefs, disability and age.